Frequently asked questions

To participate in our auctions, you’ll need to create an account and register for each auction you want to bid on. Follow these steps:

Remember: You won’t be able to place bids until your email is verified and you’ve registered for the specific auction.

Lots offered in our auctions come from a variety of sources, including:

• Customer returns – items that have been sent back for reasons ranging from failed or refused delivery, wrong item ordered, or simply a change of mind, or due to damage, defects, or missing parts.
• Overstocks and liquidations – surplus stock or clearance goods from retailers, distributors, and manufacturers.
• Ex-display and demonstration items – products previously used in showrooms or as demo models.
• Business closures or asset sales – equipment or goods sold when businesses restructure or liquidate.

The source of a lot is usually indicated in its description, and photographs provided show the current state of the item.

Please settle invoices by 5:00 PM on the next working day after you receive your payment request.

• Bank transfer — preferred for speed and security.
• Debit/credit card — payments up to £300 via secure payment link.
• Cash — accepted for in‑person transactions within legal limits.

We issue invoices with delivery charges included as standard, so you’ll immediately see the cost of having your items shipped. However, if you prefer to collect in person, just let us know — we’ll remove the delivery charge from your invoice.

Bids are binding, so please place them carefully. However, we understand that mistakes can happen.

• You may request a bid cancellation only before the auction ends.
• Your request must be received during our working hours so that we have time to process it.

Once the auction has closed, bids can no longer be cancelled under any circumstances.

• Place bids early — Don’t wait until the last minute — get your bids in advance and use the max bid feature to stay competitive without constantly monitoring the auction.
• Use max bids wisely — Enter the maximum you’re comfortable paying. The system will only bid as much as needed to keep you in the lead, up to your limit.
• Save on postage with more items — Buying multiple lots at once helps reduce delivery costs, since postage can be combined across lots (and even auctions if they’re at the same location).
• More lots, better chances — The more items you win, the higher your chances of striking a really good deal overall.
• Review all photos carefully — Photographs are the most accurate representation of a lot’s current condition. Always study them closely before placing your bid.
• Read the “Important Information” section — Available under the T&Cs and Important Information tab before you bid. It contains essential details on product condition, delivery, and your responsibilities as a buyer.
• Arrange a viewing if you want extra peace of mind — You can book a lot inspection before the auction ends by contacting us at least 24 hours in advance. This is your opportunity to see the items up close.